Iren, operatore leader nei settori energia e ambiente, ha integrato la piattaforma AWorld nell'applicazione IrenYou per potenziare il coinvolgimento dei clienti. L'iniziativa ha permesso agli utenti di monitorare la propria impronta di carbonio e adottare abitudini sostenibili. I risultati includono oltre 147,000 azioni positive registrate e un incremento del 79% nel completamento dei profili ambientali.
CASE STUDY
With AWorld, Iren Luce e Gas rewards customers for making sustainable choices
The Company:
Iren
Sector:
Utilities
Target Audience:
Energy Customers
PROFILE
Iren is a major Italian operator in the energy, environmental, and infrastructure sectors
- Over 2 million energy customers
- 2.7+ million residents served
- Italy's largest district heating services provider
OBJECTIVE
Help customers monitor their carbon footprint and reduce energy waste
- Enable customers to monitor carbon footprint based on actual consumption
- Encourage sustainable daily habits and reduce energy waste
- Revitalize the BeIren loyalty program through enhanced customer engagement
SOLUTION
AWorld integrated into IrenYou application
Real-time CO₂ emissions tracking via automatic data collection, educational content library access, sustainable action logging capabilities, collective challenge participation with point rewards, and loyalty program revitalization.
RESULTS
Measurable impact on customer engagement and sustainability
Want loyal, conscious customers aligned with your brand's values?
Transform customer engagement with AWorld's sustainability platform